Rules of the Moya Matcha Club Loyalty Program

1. This Terms and Conditions document sets out the rules for participation in the "Moya Matcha Club" loyalty program ("Program"), organized by MOYA EUROPE Sp. z o.o.
2. The Program is intended for customers of the Online Store moyamatcha.com who have a Customer Account and participate in the Program.
3. Participation in the Program is voluntary and free of charge.
4. The Terms and Conditions are available on the Online Store's website in a manner that allows for their retrieval, reproduction, and retention.
5. The Program is valid from August 31, 2026, until its termination by the Organizer.
6. The rules for placing and fulfilling orders, payments, delivery, complaints, and withdrawal from a sales contract are specified in a separate Online Store terms and conditions document.
7. Points awarded within the Program cannot be exchanged for money or paid out in cash.
8. Benefits resulting from the Program do not combine with other promotions, discounts, or discount codes, unless the terms of a given promotion explicitly state otherwise.
9. The Organizer may periodically conduct additional special actions, during which Participants may receive additional Points, gifts, or other benefits. The detailed conditions for such actions are determined by the Organizer each time.

The terms used in these Regulations mean:

Organizer	MOYA EUROPE Sp. z o.o., ul. Karłowicza 9A, 02-501 Warsaw, NIP: PL7010520584, REGON: 363010610, KRS: 0000586397, e-mail: hello@moyamatcha.com, tel. +48 792 106 706.
Online Store	the online store operated at https://moyamatcha.com/.
Participant	a natural person who has a Customer Account in the Online Store and participates in the Program in accordance with these Terms and Conditions.
Account	an individual customer account created in the Online Store, assigned to a specific email address.
Points	units awarded to the Participant for specific activities, which can be used in accordance with the Program's rules, in particular for exchange for selected rewards or products.
Level	the Participant's status in the Program, which determines the amount of the discount due and access to specific benefits.
Special Action	a temporary action organized by the Organizer, during which the Participant may receive additional Points, a gift, a discount, or other benefit under the conditions specified for that action.

1. A prerequisite for participation in the Program is having an Account in the Online Store.
2. The Participant joins the Program by creating an Account, in accordance with the functionalities available in the Online Store.
3. Upon creating an Account, the Participant automatically receives 25 welcome Points and is assigned to the Matcha Beginner Level, subject to the rules regarding the migration of participants from the previous program, as described below.
4. The Participant may withdraw from the Program at any time by deleting their Account or by contacting the Organizer at hello@moyamatcha.com.

1. Participants using the previous version of the Online Store and the previous loyalty program have been transferred to the Moya Matcha Club Program due to a system change.
2. As part of the migration to the Program, the full historical balance of Points assigned to the Participant's Account in the previous program was transferred, in accordance with the data held by the Organizer.
3. Based on the number of Points transferred during the migration, the Participant was assigned the appropriate Level in the Program.
4. Points transferred as part of the migration can be used in accordance with these Terms and Conditions, including exchanging them for available products or other benefits provided in the Program.
5. The Level assigned to the Participant at the time of migration is maintained for a period of 12 months, and its maintenance in the subsequent period depends on the value of purchases made by the Participant in the Online Store.
6. The Level at migration is determined based on the historical Points balance, while its maintenance and increase in subsequent periods depend on the value of purchases made in the Online Store.

Level	Threshold	Discount	Free Delivery
Matcha Beginner	Initial Level	0%	No
Matcha Fan	250 Points / 250 PLN worth of purchases	10%	No
Matcha Lover	600 Points / 600 PLN worth of purchases	15%	No
Matcha Master	1200 Points / 1200 PLN worth of purchases	20%	Yes

1. The Matcha Beginner Level is an initial level and does not provide a discount or free delivery.
2. The Matcha Fan Level provides a 10% discount under the rules specified in the Program.
3. The Matcha Lover Level provides a 15% discount under the rules specified in the Program.
4. The Matcha Master Level provides a 20% discount and free delivery under the rules specified in the Program.
5. For migrated Participants, the first Level is determined based on the transferred Points balance. In subsequent 12-month periods, the Level is determined based on the value of purchases made by the Participant in the Online Store.
6. The discount resulting from the Level is made available to the Participant via a discount code visible in the Participant's panel or via the appropriate functionality of the Program.

Activity	Number of Points
Account creation / joining the Program	25
Purchase in the Online Store	1 Point for every 1 PLN spent on purchase
Newsletter subscription	50
Social media activity: Instagram, TikTok, LinkedIn, Facebook	25
Successful referral of a new customer	100

1. Points for purchases are calculated at 1 Point for every 1 PLN spent in the Online Store, in accordance with the Program rules.
2. Points for purchases are credited after the order is fulfilled.
3. Points for other activities are credited after the proper execution of the given activity and its registration in the Program system.
4. The Organizer may verify the correctness of Point awards.

1. A Program Participant is entitled to a birthday voucher worth PLN 50, regardless of their current Level.
2. The voucher can be used for an order with a minimum value of PLN 150.
3. The birthday voucher cannot be combined with the discount resulting from the Level or with any other discount or promotion, unless the terms of a given promotion explicitly state otherwise.
4. Detailed technical rules regarding the availability and use of the voucher may be communicated to the Participant electronically or via their Account.

1. A Participant may refer the Program to a person who does not yet have an Account in the Online Store.
2. The referred person receives a PLN 20 discount on their first order with a minimum value of PLN 100, under the conditions specified by the Organizer.
3. The referring Participant receives 100 Points for each successful referral.
4. A successful referral is considered a referral that meets the conditions specified in the Program, in particular, the referred person making a first qualifying purchase.
5. The number of successful referrals made by a Participant is not limited, subject to the prohibition of actions aimed at circumventing the Program rules.

1. Points are valid for 6 months from the date of their award, unless the detailed conditions of a given Special Action state otherwise.
2. A Participant's Level is valid for a period of 12 months from the date it is obtained or assigned.
3. After a period of 12 months, the Level is re-established based on the value of purchases made by the Participant in the Online Store during the relevant period.
4. Purchase value means the value of correctly completed purchases made in the Online Store, taking into account the rules regarding returns and order cancellations.
5. Depending on the purchase value, the Participant may maintain their current Level, advance to a higher Level, or be assigned to a lower Level.
6. In the case of a product return, the value of the returned part of the order is not taken into account when determining the purchase value for Level purposes.
7. Points awarded for a purchase that was subsequently returned or canceled are deducted accordingly.
8. The Participant's Level and discount code are updated automatically after the appropriate calculation by the Program system.

1. The discount code resulting from the Level is generated automatically and made available to the Participant in the Account panel or through the Program's functionality.
2. The Participant may use their discount code for purchases in the Online Store in accordance with the rules specified in the Program.
3. Discounts resulting from the Program cannot be exchanged for cash.
4. Unless the terms of a given promotion state otherwise, the Level discount does not combine with other discount codes, promotions, or discounts.

1. The Participant may exchange accumulated Points for products indicated by the Organizer as available within the Program.
2. A product available for Points exchange is marked with the appropriate number of Points required to obtain it.
3. A condition for using Points exchange is to add the selected product to the order cart beforehand – without this, the Points exchange for a given product will not be fulfilled.
4. To use Points exchange, the cart must contain at least one product paid for in the traditional way.
5. A product received through Points exchange is shown in the purchase confirmation for a symbolic price of PLN 1, with the number of Points used indicated in the Program system.
6. Points exchange is only possible up to the available Points balance.
7. After the exchange is made, the corresponding number of Points is deducted from the Participant's Account.

1. The Participant may withdraw from the Program at any time by deleting their Account or sending a declaration to hello@moyamatcha.com.
2. Withdrawal from the Program results in the loss of accumulated Points and the loss of the assigned Level, subject to rights arising from absolutely binding legal provisions.
3. The Organizer may exclude a Participant from the Program in case of violation of the Terms and Conditions, taking actions aimed at circumventing the Program rules, or using the Program in a manner inconsistent with its purpose.
4. Violation of the Program rules may include, in particular, creating or using multiple Accounts to repeatedly obtain welcome Points, referral benefits, or other benefits to which the Participant would not be entitled when using a single Account.
5. In case of irregularities, the Organizer may cancel Points awarded contrary to the Terms and Conditions, correct the Level, or exclude the Participant from the Program.

1. Complaints regarding the operation of the Program, Points calculation, Level, or other elements of the Program can be submitted by the Participant electronically to hello@moyamatcha.com or by phone at +48 792 106 706.
2. The complaint should contain data allowing for the identification of the Participant and a description of the problem it concerns.
3. The Organizer will consider the complaint within 14 days from the date of its receipt.
4. The Participant will be informed about the resolution of the complaint via email or in another agreed manner.

1. The Organizer may amend the Regulations for important reasons, in particular in the event of:
   • changes in legal provisions or their interpretation affecting the Program;
   • changes in the functioning of the Program due to technical or organizational reasons;
   • changes, expansion, or limitation of the Program's functionalities;
   • changes in the way services are provided by entities cooperating with the Organizer, if it affects the functioning of the Program.
2. Participants will be informed about amendments to the Regulations via email or by an announcement on the Online Store's website.
3. The changes come into effect 14 days after Participants are informed of their content, unless legal provisions or the nature of the change require an earlier date.
4. If the Participant does not accept the changes, they may withdraw from the Program before the date they come into effect.
5. Amendments to the Regulations do not affect Points or Levels obtained before the changes came into effect, unless the need for the change results from absolutely binding legal provisions.

1. The Organizer may terminate the Program with at least 2 months' prior notice.
2. Information about the termination of the Program will be communicated to Participants via email or published on the Online Store's website.
3. In the event of Program termination, the Organizer will specify a deadline by which Participants may use accumulated Points, if technically possible.
4. After the specified deadline, unused Points will expire, subject to absolutely binding legal provisions.

1. Participants' personal data are processed by the Organizer in accordance with applicable law and the principles set out in the Privacy Policy.
2. The Participant can review detailed information regarding the processing of personal data in the Privacy Policy available on the Online Store's website.

1. Matters not regulated in these Terms and Conditions are governed by Polish law.
2. These Terms and Conditions are governed by Polish law.
3. If any provision of the Regulations proves to be invalid or ineffective, it does not affect the validity and effectiveness of the remaining provisions, unless legal provisions state otherwise.
4. Contact with the Organizer regarding the Program is possible at hello@moyamatcha.com or by phone at +48 792 106 706.
5. These Terms and Conditions are valid from August 31, 2026.